Terms & Conditions
Zara Makes Terms and Conditions.
Discount codes and promotions cannot be used in conjunction with any other offer. During our sales our products are already discounted so your promotion or discount code will not be valid when purchasing sale items. The offer is subject to availability on full priced items only. Offer excludes gift vouchers.
Offer is valid on the website only when you click through via The Zara Makes emails and purchase goods from Zaramakes.com website. Only one offer per customer. The order must be placed by the date noted in the email. The offer is subject to availability on full priced items only. Offer cannot be used in conjunction with any other offer or discount. Offer excludes gift vouchers. Offer subject to availability and while stocks last.
General terms and conditions - Purchases via website and off the rails items
Placing an order
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us by email at email@example.com or call in store at 020 7998 0900.
By placing an order via this website you are making an offer to Zara Makes to purchase the goods detailed in your order upon the terms described in your order.
Conformity of goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket.
Your right to cancel
You have a right to cancel your order in writing within seven days of receipt by filling in the return form on our site. You will then need to return the item(s) to us by post. Parcels returned by post are returned at your own cost. We will fund the product value only once we have received the product. Zara Makes will not refund custom made products unless the product was defective on delivery.
Placing an order - Bespoke orders T&C's
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisers before placing an order with us by email at firstname.lastname@example.org or call in store at 020 7998 0900.
A contract between you and Zara Makes for the sale of our products will only exist once the deposit has been made. This does not affect your statutory rights.
By placing an order with Zara Makes you are allowing Zara Makes to purchase any goods required detailed in your order upon the terms described in ‘meeting summary emails’.
Once you have placed an order and 50% deposit payment has been made, we will send you a confirmation sales receipt that your payment has been received.
Gift Vouchers can be exchanged for merchandise at Zara Makes, online at www.zaramakes.com or in Zara Makes Store. Gift Vouchers cannot be exchanged or refunded for cash. Gift Vouchers can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. Zara Makes is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not. Furthermore, we reserve the right to refuse any vouchers that have been modified, damaged or defaced.
Conformity of good
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on our website and emails are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
Bespoke order accuracy
We endeavor to ensure all bespoke orders are tailored as accurate as possible to the sketches/pictures supplied, however please note that we cannot tailor all dresses 100% as the pictures supplied due to copy right reasons.
Minor alterations* offered on all full bespoke service by Zara Makes, includes (adjusting the length & adjusting the size according to body shape before collection of dress).
Your right to cancel
You have a right to cancel your order in writing within seven days of receipt (if the dressmaking process has not started) Any orders where the dressmaking process has not started, a fee of 5% (of the sale amount) will be charged.
Cancellations after 7 days on bespoke dresses
Once the production of the dresses has started Zara Makes are unable to issue any refund on the 50% deposit made at the start of the order.
All prices quoted on our website/emails are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.
Prices on bespoke orders only.
All prices given at time of bespoke order only include the stated services on email. Any additional service will occur additional charges.
Disclaimer & limitations of liability
Zara Makes does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Zara Makes nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Zara Makes or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While Zara Makes uses reasonable endeavors to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Zara Makes will not be responsible for any errors or omissions or for the results arising from the use of such information. While Zara Makes takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Zara Makes will not be responsible nor liable for your use of any other websites which you may access via links within this website. Zara Makes does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Zara Makes. The entire liability of Zara Makes under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Zara Makes will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Zara Makes may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Zara Makes.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Copyright and trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Zara Makes or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Zara Makes; and
Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Law and territory
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
34 Park Parade