Accuracy of the dress
Due to copyright reasons we cannot promise 100% exact same copy of the dress in the picture, however it will be 95-98% similar and made according to your own body shape. Please note, as all dresses are handmade, we will do our utmost to get the dress as accurate as your design.
Send us an email (firstname.lastname@example.org) with your dream dress pictures or fill out our form online. We will get back to you within 24 hours with a estimate quote.
If you’re happy with the quote, we will book you in for a consultation with our designer at your convenient location.
Design Consultation: This is where the design stage of your dress truly begins! During this appointment, we’ll discuss every detail to make sure we understand exactly how you want your dress to look on your wedding day. We will show you our sample dresses that we have made. You will also see the quality of the fabric we use.
We will take your measurements and will be able to give you exact quote at this stage. The price is determined by two factors: (1) material and (2) amount of hand-sewing required to accomplish your look, i.e. lace appliques, beading, sequins, custom embroidery, etc.
Meeting summary email: After the consultation, we will send a ‘meeting summary’ email which will summarise your dress details and the quote given. You will also receive a PDF of our T&C’s
Start of dressmaking process: 50% deposit of the total cost is required to start the dressmaking process. This will enable us to start the dressmaking for your beautiful dress.
We will email you a brief silhouette sketch of your dress. Once the design is approved, the tailoring process will start.
Every bespoke order will require at least 1 fitting before the collection date. No matter how many measurements we take, a mannequin cannot replicate your body shape. We will need you to try on the dress and adjust accordingly to your own body shape.
We include all minor alterations in our prices, so you don’t need to worry.
Collection of the dress: We will ask you to try on your dress one last time before you take it away with you for your big day. Once you’re happy, the remaining 50% of balance will need to be paid before you can take your dress. This will complete your process.
How long does my dress take to make?
Normal processing time - we require at least 6 months for bridal dresses and at least 3 months for special occasion dresses.
Fast track- Minimum time is 4-6 weeks.
Return & refund policy:
Unfortunately, there is no refund on the 50% initial deposit on all bespoke orders and dresses that have had alterations carried out as per request on them.
This is entirely to cover the costs of the fabrics and labour, however if you do not wish to continue with the order, you are not obligated to pay the remaining 50% of the total. The dress will remain property to Zara Makes.
Off the rail dresses:
Returns are accepted on dresses purchased off the rail within 3 days, given that they are in perfect condition and unworn.
Where are we located
We have 2 locations for brides to come and see our collection. London and Bolton.
We would recommend to book your appointment prior to visiting our shop, so we can ensure our designers are fully available to assist you.
You can book an appointment by
Phone: London 0207 998 0900
Phone: Bolton 01204 770460
Who makes the dresses?
All the templates for the dresses are made by Zara or Sana (designers) themselves.
The tailoring is carried out by a team of seamstresses. We ensure each seamstress is highly experienced have at least 7 years of dressmaking experience.